Delivery

Know where your package is.

The order shows the next handover, whether the shop or a delivery partner is responsible, and what to do if something goes wrong.

01

The shop prepares

The seller confirms the order, packs it, and gives an expected delivery time.

02

A partner may take over

If a delivery partner is used, the shop records the package handover and the partner records delivery with the buyer.

03

Check before confirming

Open and inspect the package before sharing the QR or secret confirmation code.

04

Report early

If the package is damaged, incomplete, or different from the listing, keep it and report the issue through the order before confirmation.