See where the package is, and who has it.

The store prepares and delivers within its service area. The buyer confirms the handoff after inspection.

The store confirms the package handover. The partner confirms delivery with the buyer. The two proofs should not be collapsed into one badge.

Collection, transit, and delivery steps depend on the partner and route. Timing is an estimate unless a specific service says otherwise.

Keep the package and evidence, then report the issue before confirmation whenever possible.